Dear user, please carefully consider the following items for optimal use of Kondokids services and applications.

By logging in to the Kondokids website when using your personal profile, promotions, Kondokids video media videos and other services provided by Kondokids means that you are aware of and accept the terms and conditions as well as how you use the Kondokids services. . Note that registering an order at any time means full acceptance of all terms and conditions by the user.

It should be noted that the terms and conditions contained herein replace all previous agreements.

Note that all principles and procedures of Candokids are in accordance with the laws of the Islamic Republic of Iran, the law of electronic commerce and the law of consumer protection, and consequently the user is obliged to comply with the laws related to the user.

Should there be any future changes to the rules, procedures and services of Candokids, they will be posted and updated on this page, and you agree that your continued use of the Site constitutes your acceptance of any such changes.

A customer or user is a person who, with the user information entered in the registration form, registers an order or any use of the Candokids service.

Also, because Candokids is an online retail website, under e-commerce law, a customer or consumer is any person who purchases goods or services for a purpose other than business or professional occupation.

When you use the Candokids services, place an online order or purchase, or email Candokds , these communications are made electronically and if you request If you follow all the principles and procedures, you agree that Candokids will respond to your request electronically (via email, SMS service and other electronic services).

Also, the e-mail and telephone addresses that the customer registers in his profile are the only official and approved e-mail and telephone addresses of the customer, and all correspondence and responses of the company are done through them.

To inform you of events, special services or promotions, Candokids may send emails or text messages to members of the Website. If users do not wish to receive such emails and text messages, they can unsubscribe from receiving the Candokids newsletter in their profile.

Note that 09020336006, 30005380000110, 50002015000800 are the only numbers through which Candokids sends SMS to its users and customers. These numbers are also an SMS system that informs users of the status of order processing or events, services and special services of Candokids, and it is clear that it is not possible to receive your messages through it.

Candokids may also send survey questions to some of its users or customers through one of the numbers above.

Therefore, sending any text message under the name of Candokids with any other number is a violation and abuse of the name Candokids, and if you receive such a text message, please inform candokids.ir@gmail.com for legal action.

Candokids respects and protects the privacy of individuals who use the Site Services.

Candokids is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. In fact, by using the Candokids site, you signify your consent to this policy.

All content available through any of the Candokids services, such as text, graphics, logos, button icons, images, video images, downloadable and copyable items, data and all content generated by Candokids is part of Candokids property and The right to use and publish all available and available content is the exclusive property of Candokids and any use without obtaining written permission reserves the right to prosecute Candokids. In addition, the scripts, and the names of the services that can be provided through any of the services created by Candokids and the registered trademarks are the exclusive property of Candokids and any use for commercial purposes is subject to legal prosecution. Users are authorized to exploit and use the product list, technical specifications, prices and any use of derivatives of the Candokids website or any of the services or content, download or copy information for commercial purposes, any use of the data Mining, robots, or similar methods, such as data collection and extraction tools, are not expressly reserved for Candokids. If you use any of the Candokids services, the users are responsible for maintaining the confidentiality of their account and password, and all activities that take place under the account or password are the responsibility of the users. Candokids sells products suitable for use by people under the age of 18, and if users are younger than that age, they must inform their parents or legal guardians before making a purchase.

The only official reference we have approved for communication with you is the official site of this site, ie www.candokids.ir. We will not contact you in any way other than sending a letter from the official and approved addresses on the site. Candokids website does not have any website with an address other than www.candokids.ir and also, does not have any blog and ID in internet chat programs such as Yahoo Messenger or MSN Messenger, etc. and will never contact you with these methods. Does not take. Users can only use the addresses listed in the Contact Us section to communicate.

- Working day means Saturday to Thursday of each week, with the exception of public holidays in Iran, and all registered orders are processed during working days and the first day after the holidays. Candokids allows its customers to place orders 24 hours a day, 7 days a week.

- All orders registered on the site and the Candokids application are processed by sending the order code via SMS and the pre-invoice via email. Candokids always takes utmost care in sending and delivering all registered orders. However, if Candokids runs out of stock, Candokids reserves the right to cancel the order or refund the order, even after the customer has placed the order, or the customer can replace the finished product instead. Arrived to replace another product.

- In case of problems in the final processing of the shopping cart, such as running out of stock or customer cancellation, the amount paid will be credited to the customer's account within 24 to 48 working hours.

- Candokids is allowed to stop its actions and sales without prior notice to stop new orders, and all registered orders will be processed and sent before stopping orders. Candokids reserves the right to discontinue the sale of all or part of the Products for any reason, such as depletion of inventory, without prior notice.

- In case of any error in entering the price and value of the goods available on the Candokids site, Candokids reserves the right to invalidate the order and purchase made by the customer. Candokids will deposit and return the received funds to the account announced by the customer as soon as possible within 24 to 48 working hours, and the customer, by entering the Candokids site, accepts that he is aware of this and will not have any claims in this regard.

- Users must complete the order form with correct and complete information when ordering the desired product. Obviously, in case of incomplete or incorrect information, the user's order can not be tracked and delivered. Therefore, entering the address, e-mail and mobile and landline numbers by the customer, confirms their accuracy, and if these items are not entered correctly or completely, Candokids can from the customer, to ensure the accuracy and certainty of order registration. Additional information can be requested. Customers can also enter the name, address and phone number of another person to receive the order, and if the order amount is prepaid, the recipient of the order must have an ID card when receiving the goods.

- The user of each customer, including first and last name, must match the information in the identification documents, and in case of non-compliance, online stores will not be allowed to provide services to this group of customers. Therefore, esteemed buyers should register their order by presenting a picture of their national card and purchasing through a bank card belonging to the buyer who is in accordance with the identity of the ordering party.

It should be noted that this is done in order to prevent possible abuses and cases such as preventing purchases with stolen cards and similar cases.

- Due to the registration system of the order, there is no possibility of re-issuing the invoice or changing its specifications, including changing the invoice issued in the name of a natural person, in the name of a legal entity. Therefore, customers need to be careful when registering an order, and if they need to be issued an invoice in the legal name, when registering their order, by selecting the option "Complete legal information" and enter the details of the organization , Apply for corporate purchase and receive an official invoice.

Also, the address that the buyer registers or selects as the recipient's address will be included in the invoice, and invoice applicants in the name of the legal entity need to pay enough attention to this point when registering the order, because the address on the invoice changes after processing. And order confirmation will not be possible at all.

- It is not possible to pay on the spot for orders that are sent by freight or their amount is more than thirty million rials, and it is necessary to settle the amount of such orders by sending card to card or online payment before sending.

- Since Candokids is an online retail website, ordering a large number of goods is contrary to the buyer's purpose. Checked by Candokids and processed if approved. In these cases, payment and settlement are required before sending the goods; Otherwise, the orders will be canceled with the coordination of the customer and in case of deposit, the paid amount will be returned to the customer's account within 24 to 48 working hours.

- Delivery of the order in public places such as cafes, cafes, restaurants, hotels and the like is not possible and it is necessary that the delivery address is accurate and can be cited

- In case of credit purchase (using discount code or voucher) after the finalization of the shopping cart, it is legally possible to change the shopping cart, and change the invoice amount due to cancellation, deletion or change of goods or number of goods and if If the customer requests any change, the voucher or discount code will be canceled and it is not possible to return the amount.

- In connection with the express delivery service of Candokids online store, the order will be delivered to the main door of the building (facing the street).

Candokids always does its best to make sure that all orders reach its customers all over the country without any damage. Due to the safe and standard packaging of all shipments, delivery to any of the reputable shipping companies of the user's choice and announcement of the shipment bill of lading (insert in the shopping cart and notification via SMS service) means that any update The type of accident is the responsibility of the shipping company during shipment and Candokids will only compensate for the damage if the shipping company approves the order and in order to facilitate follow-up.

Damages caused by transportation must be reported to Candokids after-sales service within 24 working hours after delivery of the order, and the damaged goods should be sent to the Candokids after-sales service along with the official meeting minutes of the carrier company and all accessories and invoices.

See the Return Procedures page for more information.

Candokids makes every effort to provide all of its services and uses genuine sources and references as well as product manufacturers to produce content. It should be noted that Candokids does not warrant that product descriptions or other content on the Site will be error free. If the product provided by Candokids has any discrepancy with the information posted on the site, the only solution is to return the product before use and in original condition.

Candokids website does not accept any responsibility for the removal of pages from its site or dead links. The services of the site are provided as is and Candokids is not responsible under any circumstances for delays or non-functioning of the site which may be caused by natural causes, manpower, internet problems, breakdown of computer equipment, telecommunications, etc. .

The Candokids site may have public participation services called community services, such as chat rooms, bulletin boards, forums, reviews, newsgroups, friends networks, and other services to facilitate your communication with Others are offered (either on a public scale such as a forum or on a private scale such as a private network of friends). You agree to use these group services only to record, send and receive messages that are appropriate and relevant to that particular service.

 

© All contents of the Candokids site, including the copyright law, belong to the Candokids site.

Pricing policy at Candokids is based on the principles of customer orientation and respect for consumer rights. The prices offered for goods in Candokids are retail prices, which are often set by the manufacturer or supplier of the product as approved, and other goods are priced based on model and specifications, as well as similar goods in the market.

With the utmost respect to users and due to the wide range of products, Candokids can not announce the final price and inventory of goods before ordering. In very rare cases and in case of market fluctuations or pricing errors, if an order is not deliverable, Candokids is obliged to inform the ordering person as soon as possible and cancel the order. It should be noted that if a product includes a price reduction after registering the order, the order will be updated and the new price will be applied. The price of all products is excluded from VAT and the customer does not pay a separate amount for VAT and duties, and the costs of packaging, shipping and shipping insurance depending on the terms of the order, which is informed in the shopping cart form. May be calculated separately.

An amazing incentive scheme is designed to create a good shopping experience for users, and daily in this section, a number of products with much more special discounts than special sales are listed, which are only for hours. They can order. In cases where the stock of goods ends earlier than scheduled due to the welcome of users, the status of the goods will change to non-existent and it will not be possible to place an order. Because this plan is only a promotional plan, Candokids has no obligation to place a number of orders and, if possible, a number of necessary arrangements will be made.

Candokids does not have a sales representative or after-sales service in any part of the country, and all financial services and transactions are processed through the head office. If you see any such violations, please notify Candokids Public Relations for legal action.